e-Governance in Haryana

Governance essentially means laying down processes and systems for interaction and decision-making aimed at rendering services to the people. It should safeguard legal rights of all citizens, ensure equitable access to public services and see to it that the benefits of economic growth percolate down to the last man standing in the true spirit of Antyodaya. More importantly, governance should be transparent, move at a fast clip, and the government must be accountable for all its activities.

In Haryana, the state government has rewritten the meaning of governance and made it good governance by making the administration a two-way traffic. It reaches out to the people and facilitates them to revert with their suggestions and views which are duly factored in while taking the final call on policies and programmes. So much so draft policies are thrown in public domain to elicit views and suggestions. The difference this has made is more than mirrored by the change brought about in the way the administration thinks, feels and acts to address people’s needs, and answer their aspirations. I take pride in sharing with you all that this approach has made the people of Haryana feel the change.

innovative and out-of-the-box thinking continue to characterize the functioning of the state government. The systems laid and methods of delivery evolved have made the man in the street, be it farmer, trader, service provider, or one running business or industry, feel assured of the kind of governance he or she craves for.

Living up to its avowed objective of being always in the service of the people, the State Government has made conscious and concerted efforts to ensure that the wide range of services offered to the people are not only fast-tracked and made time-bound and hassle-free but are also rid of the twin menace of nepotism and graft.

Committed to delivering services to the people in a transparent, time-bound and hassle-free manner through an effective service delivery mechanism, the state has implemented the Haryana Right to Service Act, 2014. It was enacted with the sole objective of providing an effective framework for time-bound delivery of services provided by various government departments in order to promote transparency and accountability. Services thus delivered enhance the credibility of the government.

Further, Haryana has taken the re-route to speed up service delivery, beat graft and nepotism. A large number of initiatives have been taken to usher in an era of e-Governance. Sustained efforts have been made at multiple levels to improve the delivery of public services and simplify the process of accessing them. E-governance in the state has steadily evolved from computerization of government departments to initiatives that encapsulate the finer points of governance, such as citizen centricity, service orientation and transparency.

The State has taken giant strides in the provision of IT Infrastructure, e-Governance, providing Services on demand and digital empowerment of citizens.

To strengthen wired and wireless infrastructure, the State has laid optical fibre reaching 5,620 villages under National Optic Fibre Network programme now known as Bharatnet. This network shall ensure the provision of 100 Mbps internet connectivity to all Gram Panchayats.The state has notified a Communications & Connectivity policy that seeks to ensure quality infrastructure for connectivity & telecommunication services and bridge the gaps in telecom connectivity (both wired and wireless) across the State of Haryana.

With a vision to convert the state into a digitally empowered society and knowledge economy and to improve the quality of service delivery, State is offering e-Governance services which exhibit following three key tenets i.e. cashless, paperless and faceless. The endeavour is to provide to a beneficiary the option of electronic/ digital payment modes, no physical paper at any level for rendering of service and ensuring that beneficiary is not required to come in contact with government personnel unless it’s a legal requirement.

In the recent past, Haryana has taken various landmark initiatives for improving access to digital infrastructure, increased digital delivery of services and empowerment of the citizens.

The state has undertaken many e-Governance projects which are of note: These include CM Window, e-Bhoomi, e-Registration, e-Payment, e-Filling, e-Tendering, e-Refund, e-Disha, E-Tourism, e-Ticketing etc. CM Window Haryana is a public grievances redressal and monitoring system launched to show transparency in governance and ensure immediate redressal of people’s grievances. It has been designed to meet the twin objectives of minimum administration and maximum governance. Till date, about 2.4 lakh complaints have been successfully addressed.

It has launched e-Bhoomi for sale of land directly to the government. Similarly, e-Services for traders such as e-Registration, e-Payment, e-Filling, e-Tendering, e-Refund etc.are available at www.haryanatax.gov.in. Besides, Integrated Financial Management System (IFMS) has been implemented for online communication, release, allocation, revision, re-appropriation of a budget by the Finance Department. The budget preparation now takes only two months as compared to eight months earlier which exemplifies responsive and responsible governance.

The state government has also approved setting up of 20 District Level Disha Centres (DLeDC), one each at district headquarters. e-District Haryana (e-Disha) is an IT-driven electronic interface between the government and the citizens that facilitate the general public to receive effective and timely services.

Haryana Tourism Corporation, a pioneer in highway tourism which operates 42 tourist complexes, too has taken the re-route to boost tourism. A Web portal as per the W3C guidelines integrated with Online Rooms Booking System and Online e-Ticketing for Surajkund International Crafts Mela has been developed to exploit the full potential of tourism in the State.

As a part of the nationwide 100-day special campaign to promote digital and cashless transactions, 'Digi DhanMelas' was organized in the state. During 2016-17, 91.12% of government payments amounting to 54415.91 crores were done electronically by our state treasuries.

The state has achieved 100% Aadhaar Saturation and in the 0 to 5 Years Age category, Haryana tops the list with 71.6% Aadhaar Saturation, while the national average is only 38.8% in this category.

An End-to-End Computerization of Targeted Public Distribution System has been implemented across the State covering Online Ration Cards Management, Allocation, Supply Chain Management, Ration distribution through PoS devices at FPS using Aadhaar based authentication using both Cash and Cashless (successfully carried out in Ambala on a pilot basis) modes. This system caters to more than 1.3 crore beneficiaries. Due to the digitization of beneficiaries, Haryana has become Kerosene Free.

Keeping pace with National efforts, VAHAN andSarthi, the e-Governance applications under National Transport Project, been successfully implemented in all 94 RLA and RTA offices. Our Online Drug Inventory and Supply Chain Management System (ODISCM) integrates various inter-related activities of the National Rural Health Mission (NRHM) Haryana for improving efficiency and effectiveness of Procurement system and Distribution System, which ensures streamlining the distribution of drugs to institutions and ensures availability of drugs at all times, strengthening the system of Quality Controls, over drugs procurement and distribution according to the new drug policy of Government of Haryana.

Our Social Security Pension Schemes DBT system for Account based transfer of benefits to more than 24.04 lacs beneficiaries. These beneficiaries’ are scattered under 9 social security schemes namely Old Age Samman Allowance, Widow Pension, Disability Pension, Ladli Allowance, and Financial Assistance to Destitute Children (FADC), Non-School Going Disabled Children (NSGDC) and Allowances to Dwarfs & Eunuchs.

Digital empowerment of citizens is equally important to harness their full potential in an increasingly digital environment. Digital literacy is also vital for the people to avail e-services. Conscious of this reality, State Government aims to make at least one member of each family digitally literate so that all families can access public e-services. We have set for ourselves the target to cover 12 lakh households during the current year. We will achieve this goal by leveraging the Atal Seva Kendra, the State Skill University, the SakshamYuva (unemployed Graduates & post Graduates) and by involving the Education Department. We have already registered four lakh households under the Digital Literacy Programme, and about 2 lakh persons have been made digitally literate.

To bring government services to the doorstep of citizens, we have set up 5,500 Atal Seva Kendra out of which 4,000 are located in villages. This has made the process of obtaining citizen services simple and convenient for both citizens and state departments. A village-level entrepreneur (VLE) is selected as Atal Seva Kendra operator-cum-manager and is authorized to act as a citizen delivery point. We intend to cover all Gram Panchayats (6205) by 2018. Currently, our 4,000 rural ASK Centres have conducted 36.5 lakh transactions from May 2015 to date. We are also shifting the ASK VLE to the village level mini-secretariats i.e. Gram Sachivalayas. About 100 ASKs are now operating from the Gram Sachivalayas in the villages.

We believe in pro-active governance, where, instead of citizen coming to government to seek a service, we shall deliver services proactively at the citizen’s doorstep. For example, when a child is born he or she is tracked for the services required as he or she grows, such as birth certificate, the vaccination required, health & nutrition, admission in schools and so on.

To attract investors to Haryana, we have set up Single Roof Mechanism (Haryana Enterprise Promotion Portal i.e. https://investharyana.in/#/). It was launched in February 2017 and Haryana is the only state in India which went ahead of the Single Window concept and envisioned to have a Single Office for giving all industrial clearances/licenses. All industrial approvals are being given online in a time-bound manner through this portal and single office.

In a short span of time, we have received more than 1,500 applications on this portal which underscores the confidence of the investor community in us. It is no wonder that Haryana has been promoted from rank 14th to rank 6 in the span of two years on the ease of doing business ratings. In fact, we are rated as the best state for EoDB in North India.

Further, with a view to ensure collaborative governance and to seek participation of our tech-savvy youth in letting us know the problems being faced at all level, we have established a portal for Chief Minister Haryana and also the Haryana MyGov portal and integrated these with the social media such as Facebook, Twitter etc., which provides us real-time status to facilitate prompt action.

An example of collaborative governance is the mobile application “HARPATH” which uses GIS technology to help us make our roads infrastructure safer and smoother. This app enables the citizens to convey to us the road conditions on a real-time basis. We shall act immediately to restore and repair road infrastructure or traffic bottlenecks. If citizen feedback is not acted upon within a certain time-frame, we have built-in escalation matrix to ensure that responsibility is fixed and we deliver on time.

We are also working on the UN Sustainable Development Goals (SDGs) framework to use technology for “Food Security & Sustainable Agriculture”, “Health and Wellbeing for all at all ages”, “Safe, resilient and sustainable cities and human settlements” and “Build effective, accountable and inclusive institutions at all levels to promote peaceful and inclusive societies”.

It is pertinent to mention that we have many “firsts” to our credit. We are the First State to implement: Dynamically Integrated Property Registration and Land Records Systems; In house developed e-Stamping solution integrated with property registration; End-to-end e-PDS solution in State in 100% shops & 2nd state to introduce Aadhaar enabled cashless transactions; Vahan4.0 in all registering authorities & SARTHI 4.0 in all RLA authorities; Integrated Online paperless Entrance Exam & On-Line Off-Campus Counselling Systems ; Aadhaar Based Birth Registration; AEBAS for all state government employees; Jeevan Praman Patra integrated with e-Pension Portal; Pilot of Paperless Bill Submission in treasury; e-GRAS Integration with GST, CSC-SPV e-Wallet & POS machines; E-Registration ; Shifting employees Loans to Banks; Integration of School Board certificates with Digi-Locker etc.

Delivery of public service is of the essence and making the lives of people easier, is our motto. Concrete and conscious efforts are being made by the state government to leverage IT to reach out to the people. Given our grit and resolve, we are confident that the task shall be achieved sooner than later.