e-Governance essentially means a digitally empowered and integrated government that provides responsive and transparent online citizen-centered services for the citizens. The three main target groups that can be distinguished in governance concepts are government, citizens, and businesses/interest groups.
In Haryana, the state government has rewritten the meaning of governance and made it good governance by making the administration a two-way traffic. It reaches out to the people and facilitates them to revert with their suggestions and views which are duly factored in while taking the final call on policies and programmes.The State has taken giant strides in the provision of IT Infrastructure, e-Governance, providing Services on demand and digital empowerment of citizens.
The state has undertaken many e-Governance projects which are of note: These include CM Window, e-Bhoomi, e-Registration, e-Payment, e-Filling, e-Tendering, e-Refund, e-Disha, E-Tourism, e-Ticketing etc. CM Window Haryana is a public grievances redressal and monitoring system launched to show transparency in governance and ensure immediate redressal of people’s grievances. It has been designed to meet the twin objectives of minimum administration and maximum governance. Till date, about 2.4 lakh complaints have been successfully addressed.
It has launched e-Bhoomi for sale of land directly to the government. Similarly, e-Services for traders such as e-Registration, e-Payment, e-Filling, e-Tendering, e-Refund etc.are available at www.haryanatax.gov.in. Besides, Integrated Financial Management System (IFMS) has been implemented for online communication, release, allocation, revision, re-appropriation of a budget by the Finance Department. The budget preparation now takes only two months as compared to eight months earlier which exemplifies responsive and responsible governance.
It is pertinent to mention that we have many “firsts” to our credit. We are the First State to implement: Dynamically Integrated Property Registration and Land Records Systems; In house developed e-Stamping solution integrated with property registration; End-to-end e-PDS solution in State in 100% shops & 2nd state to introduce Aadhaar enabled cashless transactions; Vahan4.0 in all registering authorities & SARTHI 4.0 in all RLA authorities; Integrated Online paperless Entrance Exam & On-Line Off-Campus Counselling Systems ; Aadhaar Based Birth Registration; AEBAS for all state government employees; Jeevan Praman Patra integrated with e-Pension Portal; Pilot of Paperless Bill Submission in treasury; e-GRAS Integration with GST, CSC-SPV e-Wallet & POS machines; E-Registration ; Shifting employees Loans to Banks; Integration of School Board certificates with Digi-Locker etc.
Delivery of public service is of the essence and making the lives of people easier, is our motto. Concrete and conscious efforts are being made by the state government to leverage IT to reach out to the people. Given our grit and resolve, we are confident that the task shall be achieved sooner than later.